Refund policy

Returns & Refunds

We accept returns within 14 days of delivery. To be eligible, the item must be returned in the same condition you received it, with all authentication documents, certificates and seals intact, in its original packaging, together with your receipt or proof of purchase.

To start a return, contact us at info@sacrarelics.com quoting your order number. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

Return postage for change-of-mind returns is paid by the buyer. If the item arrived faulty, damaged or not as described, we cover return shipping and refund in full.

Damages and issues

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / non-returnable items

We cannot accept returns on gift cards. Please get in touch if you have any questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned in the same condition you received it, with all documents and seals intact, in its original packaging, together with your receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card company to post the refund. If more than 15 business days have passed since approval, contact us at info@sacrarelics.com